Cancellations for service may be done up until the service provider has arrived to perform the service. Afterwhich the full service pricing will apply.
Refunds are not available for service which have been attempted but were unsuccesful due to the requesters vehicle condition or lack of equipment. For example, if you request a service provider to boost a vehicle, but the vehicle does not continue to run due to other mechanical issues, the full price of service will be charged. Or if you request a tire change but do not have a spare tire available, the full charge will be applied if the provider arrives prior to cancellation.
Where a service provider has failed to provide a service in a required manner or is negligent, then at the discression of Helping Hand Online a refund may be provided.
For refunds please contact firstname.lastname@example.org